Refund policy

EN — Return-to-Sender (RTS) Policy

A parcel may be returned to us by the carrier for the following reasons:

● Incorrect or incomplete delivery address

● Customer unavailable during delivery attempts

● Parcel not collected from ParcelShop within the deadline

● Customer refusal of the parcel

● Delivery impossible due to customer circumstances

RTS parcels are NOT eligible for a refund.

As SanOmega liquid supplements are food products, we cannot resell or restock returned items.

Reshipment

If you would like the parcel to be shipped again:

● A reshipment fee + new shipping cost will apply.

● The fee must be paid before reshipment.

If no response is received within 14 days after RTS, the parcel will be considered abandoned.

 

FR — Politique de Remboursement

SanOmega Premium est un complément alimentaire liquide.
Pour des raisons de santé et de sécurité, aucun retour ni remboursement n’est possible une fois le produit expédié, sauf dans les cas suivants :

Les remboursements sont possibles uniquement si :

- Produit endommagé pendant le transport

- Produit incorrect reçu

- Articles manquants dans le colis

- Procédure de demande de remboursement

Pour demander un remboursement :

Contactez-nous dans les 48 heures suivant la livraison

Fournissez :

- Numéro de commande

- Photos de la boîte extérieure

- Photos de l’emballage intérieur

- Photos du produit endommagé / incorrect

Sans preuves photographiques, aucun remboursement ne pourra être accordé.

Cas non éligibles

Aucun remboursement ne sera accordé pour :

1. Colis non retirés ou refusés (RTS)

2. Adresse incorrecte fournie par le client

3. Retards dus au transporteur ou à des facteurs externes

4. Bouteilles ouvertes, utilisées ou descellées

5. Changement d’avis du client

 

Méthode de remboursement

Les remboursements approuvés seront traités via le mode de paiement initial dans un délai de 7 à 14 jours ouvrables.

 

 

EN — Refund Policy

SanOmega Premium is a liquid food supplement.
For health and safety reasons, we cannot accept returns or refunds for any product that has been shipped, except in the cases listed below.

Refunds ARE possible only when:

- Product damaged during transport

- Wrong product received

- Missing items in the parcel

Refund Request Procedure

To request a refund:

Contact us within 48 hours of delivery

Provide:

- Order number

- Photos of external box

- Photos of internal packaging

- Photos of the damaged/wrong product

Refunds cannot be issued without photographic evidence.

 

 

Non-Refundable Cases

No refunds will be issued for:

- Uncollected or refused parcels (RTS)

- Incorrect address provided by customer

- Delays caused by courier or external factors

- Opened, used, or unsealed bottles

- Customer change of mind

Refund Method

Approved refunds will be processed to the original payment method within 7–14 business days.